Refund policy
Return & Refund Policy
This Return & Refund Policy explains the rights and steps available to Roomiva customers after delivery. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For jump ropes, return review focuses on whether the item remains new, complete, clean, and matched with the original order record. Product support for jump ropes is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details. Jump ropes are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
Return Condition & Eligibility
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To qualify, items should remain unused, clean, complete, and in original packaging with tags, manuals, accessories, or included components when provided. Returns affected by misuse, improper storage, unauthorized alteration, or normal wear may be declined unless law requires acceptance.
Return Process & Return Address
To start a return, you can contact us at support@roomiva.shop. If your return is accepted, we will send you a prepaid return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Should you wish to start a return process, include the order number and a brief reason when contacting support.
- Return method: By mail.
- Return label: Provided via email after approval, free of charge.
Approved returns should be mailed to this return address:
247SECRETARY.COM LLC
4545 SW 60TH Ave Unit 773642
Ocala, FL, 34477
United States
Please provide the order number, checkout email, product name, and reason for the request. For wrong, damaged, or defective products, include clear photos of the product and outer package. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.
Return Shipping Fees
Return Shipping Fee: Free.
Whether the product is defective, damaged, incorrect, or if you simply changed your mind (non-defective returns), Roomiva will bear the return shipping costs. We will provide a prepaid return shipping label via email for all accepted returns.
Restocking Fee
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product ($0.00).
Refund Timeframe
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
Exchanges and Cancellations
We accept exchanges when the item qualifies for return and the requested replacement is available. If no suitable replacement is available, we may complete the request as a refund after inspection. Customers may request cancellation before the order has been processed or shipped.
Contact
For return and refund support, contact support@roomiva.shop or +1 (352) 755-8803.
Support hours: Monday-Saturday: 9:00 AM - 5:00 PM EST.